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Our dedicated team of specialists is available 24/7 — however you prefer to get in touch.
Our friendly team is here to help.
support@onevault.com
Office
Come say hello at our office HQ.
18, Spyrou Kyprianou Avenue, Paraskevaides Tower, 3rd Floor, Nicosia 1075, Cyprus
Phone
Monday to Friday, 8:00 AM – 8:00 PM (GMT+3).
+357 8001 2500 (from Cyprus),
+357 2225 0000 (outside Cyprus)
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Frequently asked questions
Everything you need to know about your account, payments, and cards.
You can find your IBAN and 'local' or 'SWIFT' account details for each supported currency in the 'Account Details' section of the OneVault app. Once a transfer is initiated, your balance will update as soon as the funds arrive. Transfer times depend on the sending institution — SEPA transfers typically arrive within 1 business day, while SWIFT transfers may take 1–2 business days.
First check the details the sender used against the account details in the app — a mismatched IBAN or reference is the usual cause. If those are correct and a SEPA transfer is more than one business day old, or a SWIFT transfer more than two, contact us with the sender's confirmation or payment reference and we'll trace it.
Your PIN is in the app: open the card, choose View PIN, and confirm with your passcode or biometrics. It is never sent by email or post, and you can change it at any ATM that supports PIN changes.
Get in touch with support — a change of residence affects the account and card products available to you, so we verify the new address before switching it. Have a recent proof of address ready and we'll confirm what changes once it's updated.
Contact support straight away. We'll verify your identity before restoring access, and can move your account to a new number once that's done. If the device itself is lost, tell us in the same message and we'll freeze your cards while the account is secured.
For queries
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